钉钉 AI 客服：自动化测试框架

钉钉 AI 客服：自动化测试框架

自动化测试保证 AI 客服质量。

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一、测试框架设计

┌─────────────────────────────────────────────┐
│               测试用例管理                   │
└─────────────────────────────────────────────┘
                    ↓
┌─────────────────────────────────────────────┐
│               测试执行引擎                   │
└─────────────────────────────────────────────┘
                    ↓
┌─────────────────────────────────────────────┐
│               结果收集分析                   │
└─────────────────────────────────────────────┘

---

二、测试用例

const testCases = [
  {
    id: 'TC001',
    name: '订单查询',
    input: '我的订单怎么样了',
    expectedIntent: 'order_query',
    expectedKeywords: ['订单', '状态']
  },
  {
    id: 'TC002',
    name: '退货流程',
    input: '怎么退货',
    expectedIntent: 'refund',
    expectedKeywords: ['退货', '流程']
  }
];

---

三、测试执行

async function runTest(testCase) {
  const result = {
    id: testCase.id,
    name: testCase.name,
    passed: false,
    details: {}
  };
  
  // 执行对话
  const response = await chat(testCase.input);
  
  // 验证意图
  result.details.intentMatch = response.intent === testCase.expectedIntent;
  
  // 验证关键词
  result.details.keywordMatch = testCase.expectedKeywords.every(
    kw => response.message.includes(kw)
  );
  
  // 综合判断
  result.passed = result.details.intentMatch && result.details.keywordMatch;
  
  return result;
}

---

四、批量测试

async function runAllTests() {
  const results = [];
  
  for (const testCase of testCases) {
    const result = await runTest(testCase);
    results.push(result);
  }
  
  const summary = {
    total: results.length,
    passed: results.filter(r => r.passed).length,
    failed: results.filter(r => !r.passed).length
  };
  
  console.log(`测试完成: ${summary.passed}/${summary.total} 通过`);
  
  return { results, summary };
}

---

五、性能测试

async function performanceTest() {
  const start = Date.now();
  const promises = [];
  
  for (let i = 0; i < 100; i++) {
    promises.push(chat('你好'));
  }
  
  const results = await Promise.all(promises);
  const duration = Date.now() - start;
  
  return {
    totalRequests: 100,
    duration,
    avgResponseTime: duration / 100
  };
}

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六、回归测试

// CI/CD 集成
async function regressionTest() {
  const results = await runAllTests();
  
  if (results.summary.failed > 0) {
    // 发送告警
    await sendAlert(`${results.summary.failed} 个测试失败`);
    process.exit(1);
  }
  
  console.log('回归测试通过');
}

---

七、测试报告

function generateReport(results) {
  return `
# 测试报告

## 概览
- 总数: ${results.summary.total}
- 通过: ${results.summary.passed}
- 失败: ${results.summary.failed}

## 失败用例
${results.results
  .filter(r => !r.passed)
  .map(r => `- ${r.name}: ${JSON.stringify(r.details)}`)
  .join('\n')}
  `;
}

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项目地址：GitHub - dingtalk-connector-pro 有问题欢迎 Issue 或评论区交流