iOS 审核被拒问题总结

详细记录一下苹果审核九次被拒的经历

1、 针对Guideline 1.4.1 - Safety - Physical Harm的问题，如果App中涉及血压、心跳等相关的医疗数据，必须要提供仪器的医疗注册协议和医疗营业执照，除非功能做隐藏

2、现在审核周期一般是3天的样子，如果审核时间超过了1周，不管是否已经进入了正在审核状态都要注意了，很有可能是出现开发者账号已经被标记，该账号下面的应用提交审核或者审核通过的应用，多次出现违规情况，不符合苹果开发者的条规，但是仍然提交审核。这种情况会延迟审核时长，甚至不予通过。

3、遇到2.1的问题一定要注意不能重新提交审核，不能重新提交审核，不能重新提交审核，一定要在解决中心逐一回复对方，一定要在解决中心回复对方，一定要在解决中心回复对方，然后等待对方回复你，等待对方回复你，等待对方回复你。

因为你一旦重新提交审核，苹果审核人员就会看不到你回复的内容，然后就当做你违规处理，就会延期你APP的审核！！！短则7天，长则无期限，这是小编亲身体会得出的血的教训，大家以后一定要注意这个问题。(被延期审核后，即便你提出了加急审核，也是没有用的，最多改下你的状态，该等多久还是得等多久，一定要避免被延期) 如果很不幸，像我一样遇到了延期审核，那么解决办法有四种：

(1) . 等待，等待，等待，不推荐长时间等。

(2) . 在解决中心一直与苹果审核团队聊(两三天状态未变更，继续给苹果审核团队发邮件)

(3) . 向苹果提出电话沟通，在3~5个工作日内，会有人联系你，你可以向他说明你的问题，很快就会有结果

(4) . 换个开发者账号重新提交，最好先尝试方法2和方法3后，实在无解的情况下，再换账号。

第一次被拒

Guideline 2.1 - Performance - App Completeness

Issue Description

The app exhibited one or more bugs that would negatively impact users.

Bug description: there was a network error message displayed upon login. Please note that we attempted to access your app in devices that were successfully connected to the internet.

Review device details:

• Device type: iPad Air (5th generation)
• OS version: iPadOS 18.5

Next Steps

Test the app on supported devices to identify and resolve bugs and stability issues before submitting for review.

If the bug cannot be reproduced, try the following:

• For new apps, uninstall all previous versions of the app from a device, then install and follow the steps to reproduce.
• For app updates, install the new version as an update to the previous version, then follow the steps to reproduce.

Resources

• For information about testing apps and preparing them for review, see Testing a Release Build.
• To learn about troubleshooting networking issues, see Networking Overview.

解决方法：苹果审核在登录时候显示网络错误，我这边用同样的包验证没有问题，为了更清楚排查问题所在，我在登录的时候新增了有无网络的判断，和登录失败详细msg的toast。其实遇到这种问题时，可以直接回复苹果审核员，说验证后没有问题，让他们重新审核

第二次被拒

Guideline 2.1 - Information Needed

The app pairs with external hardware and we need access to a demo video that shows:

• The current version of the app in use on a physical Apple device, not on a simulator

• The initial pairing process between the app and the designated hardware

• The entire app workflow with the designated hardware

Film the demo video to show how the physical Apple device and the designated hardware are paired together and interact during use of the app.

Next Steps

Provide a link to a demo video in the App Review Information section of App Store Connect, then reply to this message.

Make sure any required demo account information is provided, including passwords, in the App Review Information section for the app in App Store Connect.

Resources

To learn more about providing information to App Review in App Store Connect, see App Store Connect Help.

解决方法：App和外部设备进行连接时，必须提供硬件和App连接的视频和硬件的视频。

第三次被拒

Guideline 2.1 - Information Needed

We still noticed that the app pairs with external hardware and the provided demo video did not include the designated hardware.

Film the demo video to show how the physical Apple device and the designated hardware are paired together and interact during use of the app.

Next Steps

Provide a link to a demo video in the App Review Information section of App Store Connect, then reply to this message.

Make sure any required demo account information is provided, including passwords, in the App Review Information section for the app in App Store Connect.

Resources

To learn more about providing information to App Review in App Store Connect, see App Store Connect Help.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

We noticed the app collects and uses face data but does not include a privacy policy.

To protect the user's security and privacy, developers must provide privacy policies that thoroughly explain their app's data collection and storage practices.

Next Steps

To resolve this issue, navigate to the App Privacy section for this app in App Store Connect and provide a link to your privacy policy. Ensure the privacy policy includes all the required information described in guideline 5.1.1(i).

Resources

• Learn how to update your privacy policy in App Store Connect.
• Learn more about requirements for privacy policies in guideline 5.1.1(i).

Guideline 1.4.1 - Safety - Physical Harm

The app includes medical information but does not include citations for the medical information.

Specifically, the app provides health or medical wellness reports and diagnoses in the 病症成因 without citations, such as links to sources for this information.

All apps with medical and health information should include citations to ensure users are provided accurate information.

Next Steps

Include citations in the app of the sources of the recommendations or information, such as links to those sources. The citations to the sources should be easy for the user to find.

Resources

Learn more about requirements for medical apps in guideline 1.4.1.

（1）Guideline 2.1 - Information Needed 附件视频没有硬件的视频，需要单独提供指定硬件的视频

（2）Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage AppStore connect的App 隐私中需要添加隐私协议

（3）Guideline 1.4.1 - Safety - Physical Harm 医疗健康相关的报告和诊断需要添加专业的文献参考

第四次被拒

Guideline 1.4.1 - Safety - Physical Harm

The app provides medical related data, health related measurements, diagnoses or treatment advice without the appropriate regulatory clearance. Please note that the app is subject to all of the local regulatory laws where the app is available.

Next Steps

To ensure that the information provided by the app is accurate, please attach your regulatory approval documentation in the App Review Information section of App Store Connect. Once you have posted this documentation, we will continue the review.

Your app's description must also include a disclaimer reminding users to seek a doctor’s advice in addition to using this app and before making any medical decisions.

苹果审核人员认定了该应用程序提供医疗相关数据、健康相关测量、诊断或治疗建议，必须要有医疗相关的监管证书，必须医疗注册许可证、医疗营业许可证。资质文件是没有的，我这边把有些功能做了隐藏，重新进行提交审核

第五次被拒

Guideline 2.1 - Information Needed

We need more information to continue the review.

Next Steps

Provide detailed answers to the following questions:

1. What is included in skin test? Please explain in details.

详细描述了测肤的功能，并且回复了苹果

第六次被拒

Hello,

Thank you for providing this information.

Regarding 1.4.1, we still found that your app provides medical related data, health related measurements, diagnoses or treatment advice without the appropriate regulatory clearance. Please note that the app is subject to all of the local regulatory laws where the app is available.

To resolve this issue, please attach your regulatory approval documentation in the App Review Information section of App Store Connect. Once you have posted this documentation, we will continue the review.

We look forward to reviewing your resubmitted app.

Best regards,

App Review

因为还是1.4.1，后面提供了一个美容仪的质量检测报告证书，回复苹果

第七次被拒

Guideline 1.4.1 - Safety - Physical Harm

The app still provides medical related data, health related measurements, diagnoses or treatment advice without the appropriate regulatory clearance.

Specifically, please provide appropriate regulatory clearance documentation for your app diagnosis feature.

Next Steps

To ensure that the information provided by the app is accurate, please attach your regulatory approval documentation in the App Review Information section of App Store Connect. Once you have posted this documentation, we will continue the review.

Resources

Learn more about requirements for medical apps in guideline 1.4.1.

（1）最终还是绕不过1.4.1的问题，把app中跟医疗挂钩或者疑似的术语都换了中说法，部分功能做了隐藏

（2）根据《中国2025年第二次医疗器械产品分类界定结果汇总》和根据国家药监局关于调整《医疗器械分类目录》给苹果审核人员解释美容测肤仪不属于医疗器械，只属于家用的美容设备。并给苹果审核人员说明，那些功能或者术语做了删除和修改

（3）App和AppStore connect新增了免责声明和销售范围

第八次被拒

Guideline 2.1 - Information Needed

We need more information to continue the review.

Next Steps

Provide detailed answers to the following questions:

1. What types of medical harm could the app's AI features cause?

2. What is the likelihood of harm occurring?

3. What failure modes could lead to harm?

4. What safeguards or design controls are in place to prevent harm at model and conversation layers?

5. Have you tested your safeguards under edge cases and stress scenarios (clinical evaluation, red teaming, third party audits)

6. Could someone reasonably mistake this for a diagnostic tool?

7. What is the residual risk after controls are in place?

Support

• Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module.
• Consult with fellow developers and Apple engineers on the Apple Developer Forums.
• Request an App Review Appointment at Meet with Apple to discuss your app's review. Appointments subject to availability during your local business hours on Tuesdays and Thursdays.
• Provide feedback on this message and your review experience by completing a short survey.

针对苹果2.1的7个问题做了一一详细回复，一直等待苹果审核。四天没有任何苹果的反馈信息，最终做了个愚蠢的决定，重新修改信息，再次提交审核，等待了三个工作日，审核状态一直为“正在等待审核”此时判断同一问题被苹果拒的次数过多，被打上了标签，延迟审核了。然后给苹果审核人员发一封邮件说了情况，邮件回复说给提上日程，又等了三四天，状态还是未变更，又给苹果发了邮件，很快审核状态变更为“正在审核”，10分钟后收到了被拒5.1.1的消息

第九次被拒

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage Issue Description

One or more purpose strings in the app do not sufficiently explain the use of protected resources. Purpose strings must clearly and completely describe the app's use of data and, in most cases, provide an example of how the data will be used.

Next Steps

Update the camera purpose string to explain how the app will use the requested information and provide a specific example of how the data will be used. See the attached screenshot.

Resources

Purpose strings must clearly describe how an app uses the ability, data, or resource. The following are hypothetical examples of unclear purpose strings that would not pass review:

• "App would like to access your Contacts"
• "App needs microphone access"

See examples of helpful, informative purpose strings.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

The app encourages or directs users to allow the app to access the camera and Bluetooth. Specifically, the app directs the user to grant permission in the following way(s):

• The user is redirected to the Settings app to grant access after tapping "Don't Allow".

Permission requests give users control of their personal information. It is important to respect their decision about how their data is used.

Next Steps

To resolve this issue, please revise the permission request process in the app to not redirect users to the Settings app after they deny permission.

If necessary, you may provide more information about why you are requesting permission before the request appears. If the user is trying to use a feature in the app that won't function without access to the camera and Bluetooth, you may include a notification to inform the user and provide a link to the Settings app.

针对5.1.1的问题，需要详细描述相应权限的作用，并且隐藏了“重定向到设置”的页面引导，终于成功通过审核