App审核多次被拒绝

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最近App审核被拒绝了,因为审核人员认为我们App的睡眠报告里面包含心率、呼吸率等信息,一定要我们提供设备的医疗认证材料,App审核回复内容如下:

` Hello,

Thank you for your resubmission. Upon further review, we identified additional issues that need your attention. See below for more information.

If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know.

Guideline 1.4.1 - Safety - Physical Harm

The app connects to external medical hardware to provide medical services. However, to be compliant with guideline 1.4.1, you must:

  • Provide documentation from the appropriate regulatory organization demonstrating regulatory clearance for the medical hardware used by the app.

  • Provide documentation of a report or peer-reviewed study that demonstrates the app's use of medical hardware works as described.

  • Restrict distribution of the app to regions where you have obtained regulatory clearance for the medical hardware used by the app. Otherwise, you must provide a jurisdiction statement in the app description declaring where the medical hardware has regulatory clearance to be used.

  • Update the app's description to include a disclaimer reminding users to seek a doctor’s advice in addition to using this app and before making any medical decisions.

Next Steps

To resolve this issue, provide the documentation requested above, restrict your salable storefronts in App Store Connect or include a jurisdiction statement in the app description, and update your app's description in App Store Connect to include the required medical disclaimer.

Resources

Learn more about requirements for medical apps in guideline 1.4.1.

Support

我通过各种方式说明我们的设备并没有用于医疗,但是最终都被拒绝了,最终选择跟苹果进行30分钟的在线会议,于是预约了在线会议,在线会议预约.

在线会议预约时,一定要记得备注自己偏好的语言,我选择的是中文,预约通过后,会收到苹果的邮件,说明具体的会议时间(注意邮件里面是用的太平洋时间还是北京时间,太平洋时间跟北京时间相差16个小时),另外就是会议是使用Webex手机App进行的,需要科学上网,所以在会议前一天就要先在手机上下载好webex软件,进行注册、登录等操作,会议前准备好相应的资料,跟苹果审核人员进行良好的沟通,试图说服审核人员或者询问具体一点的修改方案