STEP 1
:问题描述Description
STEP 2
:内部成员Internal members
、外部成员External members
STEP 3
:原因分析Root cause analysis
STEP 4
:暂时处理对策Temporary plan
STEP 5
:长期改善对策Permanent plan
STEP 6
:验证有效性Verfication of effectiveness
STEP 7
:预防对策Prevent recurrence
STEP 8
:祝福你及你的成员Congratulations on your team