STEP 1:问题描述DescriptionSTEP 2:内部成员Internal members、外部成员External membersSTEP 3:原因分析Root cause analysisSTEP 4:暂时处理对策Temporary planSTEP 5:长期改善对策Permanent planSTEP 6:验证有效性Verfication of effectivenessSTEP 7:预防对策Prevent recurrenceSTEP 8:祝福你及你的成员Congratulations on your team