前言
在2019年初,首次出现大批量的苹果账号调查事件。当时在iOS圈有一个颇富盛名的被拒条款2.1大礼包,向iOSer开发开启了账号的调查的新篇章。这也是最早记录到账号调查的原文模板,内容如下:
Guideline 2.1 - Information Needed
This type of app has been identified as one that may violate one or more of the following App Store Review Guidelines. Specifically, these types of apps often:
1.1.6 - Include false information, features, or misleading metadata.
2.3.0 - Undergo significant concept changes after approval
2.3.1 - Have hidden or undocumented features, including hidden “switches” that redirect to a gambling or lottery website
3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app
4.3.0 - Are a duplicate of another app or are conspicuously similar to another app
5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app
5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used
Before we can continue with our review, please confirm that this app does not violate any of the above guidelines. You may reply to this message in Resolution Center or the App Review Information section in iTunes Connect to verify this app’s compliance.
Given the tendency for apps of this type to violate the aforementioned guidelines, this review will take additional time. If at any time we discover that this app is in violation of these guidelines, the app will be rejected and removed from the App Store, and it may result in the termination of your Apple Developer Program account.
随着苹果算法的升级,账号调查已经逐渐渐变成 Other - Other被拒,有些iOSer-Other被拒直接是封号处理毫无抢救的余地,而有些开发者并非如此。因为在调查的力度中,苹果确实存在随机抽样以及误判的可能性。即使已经过审很多次的新老账号,都会难逃调查的命运。
苹果调查模板
模板一:
Hello,
Thank you for submitting your app for review.
We need additional time to evaluate your submission and Apple Developer Program account. Your submission status will appear as "Rejected" in App Store Connect while we investigate. However, we do not require a revised binary or additional information from du at this time.
While there may be a delay due to high submission volumes, we are working to complete our review as soon as possible. If we notice any issues that require your attention, we will let you know via App Store Connect. If we find no issues with your submission or account, the submission will be approved.
We will notify you as soon as there is new information to share. Other review inquiries may be filed via the Apple Developer Contact Us page.
Best regards
模板二:
Hello,
Thank you for submitting your app for review.
We need additional time to evaluate your submission and Apple Developer Program account. Your submission status will appear as "Rejected" in App Store Connect while we investigate. However,we do not regure a revised binary or additonal information from you at this time.
While there may be a delay que to nion suomission volumes. we are working o comolete our review as soon as possible. If we notice any issues that require your attention, we will let you know via App Store Connect. If we find no issues with your submission or account, the submission will be approved.
We will notify you as soon as there is new information to share
Other review inquines may be filed via the Apple Developer
Contact Us page.
Best regards
App Store Review
苹果调查原因分析
如果你是新账号上的新产品,那么这种调查主观上产品没有问题。那就可以放轻松,正常等待苹果审核即可。如果超过3个工作日还没有最新消息,建议直接可以催促苹果审核。回复参考内容:
尊敬的审核团队,
您好。我理解您对我的应用进行调查的原因可能是出于苹果审核准则的要求,以确保所有应用都符合相关规定。我想强调的是,我一直遵循开发人员的审核指南行为准则,并且从未采取任何违反苹果准则的行为。
每次应用更新都是为了改进产品,并为App Store的用户提供更好的体验。因此,我希望苹果审核团队能尽快完成审核,因为等待审核已经使我失去了两天的时间。我对调查的持续时间感到担忧,这种等待让我感到非常沮丧。
衷心感谢您的理解和合作。
苹果是可以看的懂双语的,双语回复的小伙伴,一定要用谷歌翻译把英语翻译成汉语看看是否语境通顺,避免画蛇添足带来不必要的麻烦。
如果你是老账号迭代遭遇调查,那么你可以分析此次迭代到底进行了哪些操作?是元数据层面?是代码层面?功能是否存在隐藏操作?需要开发者自行反思。
更多参考资料:账号调查解法方案
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