本文已参与「新人创作礼」活动，一起开启掘金创作之路
前言
通过Salesforce Certified Sharing and Visibility Designer (SU20)后，如愿在一个月后完成了20年Salesforce考试的最后一个计划——社区云顾问，于是刚结束下午3点的考试后便强忍着内心的激动，平复好心情从考场奔赴就近的图书馆用余下的精力完成这篇备考经验，希望能同小伙伴们在SF道上精进，修行修心修性！
背景介绍
17年参与第一个项目便开始接触站点Site，然后在接下来的项目中接触VF+Tab模板的Community，直到近期才有机会全面接触Lightning Community，总之在我接触到的所有项目中都用到了社区云，可见社区云对于SF项目有着举足轻重的作用。于是在接触了大半年的Lightning Community并有App Builder的基础后，社区云便成了我考试计划清单的必要部分。在持续系统性学习了近1个月后，对考试和自己才有了充分的信心。
启示录
系统学习了社区云后，帮我规避了项目方案架构的重大问题。M被y收购后，已经将M用Partner Central的Lightning Community模板做进了y Org，随后被告知需要将M从y Org迁移到M Org单独管理，于是凭借考前了解到的Salesforce Connect做了如下方案，索性该方案因项目暂时冻结没按照原本评估好的时间实施。系统学习后发现Salesforce Connect不能用在Partner Central模板上！
编辑
考试须知
| Questions | Answers |
|---|---|
| Tittle | Salesforce Certified Community Cloud Consultant (SU20) exam |
| Content | 60 multiple-choice questions, 5 unscored questions* |
| Time | 105 minutes |
| Passing score | 62% |
| Registration fee | USD 200 |
| Retake fee | USD 100 |
| Prerequisite | Administrator |
| Link | Trailhead Help |
结果分析
| # | Subject | Key topics | Weight | Score | Actual Score |
|---|---|---|---|---|---|
| 1 | Implementation | 1. Recommend the appropriate license type based on given Persona information 2. Evaluate the infrastructure of a Community 3. Describe capabilities of different deployment types 4. Determine the mobility requirements for a Community 5. Evaluate integration strategies for a given use case 6. Outline the considerations required for a successful Community rollout 7. Determine which limits will influence a Community (for example, Community user limits) 8. Explain how to set up a custom domain for a Community | 22% ~ 13 | 77% | 16.94 |
| 2 | Sharing and Security | 1. Determine security requirements based on collaboration, business process 2. Determine the appropriate security model (for example, Sharing & Users, Person Accounts, Profiles, Objects) 3. Determine the steps to build a public Community 4. Determine the steps to provision Community users | 20% ~ 12 | 92% | 18.40 |
| 3 | Community Setup | 1. Determine steps to configure and set up topics, and map to associated knowledge articles 2. Identify the Community user login requirements 3. Determine how to set up email for Community users 4. Explain the multilingual capabilities in Communities 5. Identify when to integrate Salesforce products into a Community | 18% ~ 11 | 82% | 14.76 |
| 4 | Experience Builder | 1. Determine how to customize a Community to match a company’s branding using Experience Builder 2. Determine how to customize navigation for given requirements in a template-based Community 3. Determine the steps to create and configure Lightning pages 4. Explain how to configure template components for given requirements 5. Determine the steps to install and set up Lightning components 6. Determine how to optimize Community performance | 12% ~ 7 | 71% | 8.52 |
| 5 | Community Management | 1. Identify how to grant users access to the Community 2. Determine the steps to set up Community dashboards and insights 3. Explain Community moderation features 4. Given a scenario, determine the steps to create recommendations in a Community 5. Given a scenario, determine the steps to set up reputation levels in a Community | 11% ~ 7 | 71% | 7.81 |
| 6 | Content | 1. Explain the capabilities of CMS Connect 2. Identify the methods to personalize content for users 3. Explain the capabilities of Chatter questions and Chatter groups 4. Describe the capabilities of Communities Search 5. Describe the process for translating a Community | 9% ~ 5 | 100% | 9.00 |
| 7 | Templates and Use Cases | 1. Explain the capabilities and use of Lightning templates and Lightning Bolt | 8% ~ 5 | 80% | 6.40 |
| Final Score | 81.83 |
资源管理 & 过程记录
| Media Type | Topics | Title | Status | URL | ||
|---|---|---|---|---|---|---|
| Trailmix | Community | Prepare for the Community Cloud Consultant Certification | 1 | trailhead.salesforce.com/en/users/ji… | ||
| Help | CMS Connect | Connect Your External Content Management System to Your Community | 1 | help.salesforce.com/articleView… | ||
| Help | CMS | Salesforce CMS | 1 | help.salesforce.com/articleView… | ||
| Vidyard | Account Relationships | Introduction to Account Relationships | 1 | Who Sees What in Experience Cloud: An Intro to Account Relationships | ||
| Help | Account Relationships | Account Relationships and Account Relationship Data Sharing Rules | 1 | help.salesforce.com/articleView… | ||
| Series | Who Sees What | Who Sees What in Communities Video Series | 1 | Who Sees What in Experience Cloud | ||
| Vidyard | Open Up Access | Open up Access to your Community or Portal with a Guest Profile | 1 | Open Up Access to Your Community or Portal with the Guest User Profile | ||
| Help | Multilingual | Create a Multilingual Community | 1 | help.salesforce.com/articleView… | ||
| Help | Multilingual | Best Practices and Considerations for Multilingual Communities | 1 | help.salesforce.com/articleView… | ||
| Help | Multilingual | Import Translated Content | 1 | help.salesforce.com/articleView… | ||
| Help | Multilingual | Export Language Content | 1 | help.salesforce.com/articleView… | ||
| Help | Customize Email Sent from Communities for Email Verification | 1 | help.salesforce.com/articleView… | |||
| Help | Performance | Improve Community Performance | 1 | help.salesforce.com/articleView… | ||
| Help | Recommendations | Customize Recommendations in Communities | 1 | help.salesforce.com/articleView… | ||
| Help | Reputation | Enable Reputation in your Communities | 1 | help.salesforce.com/articleView… | ||
| Vidyard | Themes | Give your Community Style with Pre-Built Themes | 1 | Give Your Community Style with Pre-Built Themes | ||
| Help | Template | Select a Community Template | 1 | help.salesforce.com/articleView… | ||
| Help | Mobility | Access Communities in the Salesforce Mobile App | 1 | help.salesforce.com/articleView… | ||
| Trailhead | Create a Partner Community | 1 | trailhead.salesforce.com/content/lea… | |||
| Trailhead | Personalize the Community Experience with Audience Targeting | 1 | Personalize Experience Cloud Sites with Audience Targeting | |||
| Trailhead | Community Search Basics | 1 | [Search Basics for Experience Builder Sites | Salesforce Trailhead](trailhead.salesforce.com/content/lea…" | Search Basics for Experience Builder Sites Salesforce Trailhead | |
| Trailhead | Build a Community with Knowledge and Chat | 1 | trailhead.salesforce.com/content/lea… | |||
| Trailhead | Set Up a Customer Community | 1 | trailhead.salesforce.com/content/lea… | |||
| Trailhead | Build a Custom Theme Layout Component for Lightning Communities | 1 | [Build a Custom Theme Layout Component for Experience Builder Sites | ](trailhead.salesforce.com/content/lea… "Build a Custom Theme Layout Component for Experience Builder Sites | ") | |
| Trailhead | Rich Publisher Apps for Communities | 1 | trailhead.salesforce.com/content/lea… | |||
| Trailhead | Identity / SSO(GG, FB) | Identity for Customers | 1 | trailhead.salesforce.com/en/content/… | ||
| Trailhead | Personas | Learn About Community Cloud Personas | 1 | trailhead.salesforce.com/content/lea… | ||
| Blog | Main Entrance | A collection of 7 posts | 1 | www.issacc.com/tag/communi… | ||
| Blog | 01 Implementation | Salesforce Community Cloud Consultant Exam Preparation: Implementation | 1 | Salesforce Community Cloud Consultant Exam Preparation: Implementation | ||
| Blog | 02 Sharing & Security | Salesforce Community Cloud Consultant Exam Preparation: Sharing and Security | 1 | Salesforce Community Cloud Consultant Exam Preparation: Sharing and Security | ||
| Blog | 03 Setup | Salesforce Community Cloud Consultant Exam Preparation: Community Setup | 1 | Salesforce Community Cloud Consultant Exam Preparation: Community Setup | ||
| Blog | 04 Builder | Salesforce Community Cloud Consultant Exam Preparation: Experience Builder | 1 | Salesforce Community Cloud Consultant Exam Preparation: Experience Builder | ||
| Blog | 05 Management | Salesforce Community Cloud Consultant Exam Preparation: Community Management | 1 | www.issacc.com/salesforce-… | ||
| Blog | 06 Content | Salesforce Community Cloud Consultant Exam Preparation: Content | 1 | www.issacc.com/salesforce-… | ||
| Blog | 07 Templates | Salesforce Community Cloud Consultant Exam Preparation: Templates and Use Cases | 1 | www.issacc.com/salesforce-… | ||
| Help | Mobile User not available | Salesforce Mobile Web Experience Retirement | 1 | help.salesforce.com/articleView… | ||
| Help | Filter with keywords | SET UP AND MANAGE SALESFORCE COMMUNITIES | 1 | help.salesforce.com/articleView… | ||
| Help | Template | Which Community Template Should I Use? | 1 | help.salesforce.com/articleView… | ||
| Help | Checklist | Customer Service Community Setup Checklist | 1 | help.salesforce.com/articleView… | ||
| Help | Question-to-Case | Automatically Assign Cases from Questions to a Queue | 1 | help.salesforce.com/articleView… | ||
| Help | Make Public / Private | Expose or Hide a Published Post or Email in the Community Case Feed | 1 | help.salesforce.com/articleView… | ||
| Help | Report for External User | Enable Report Options for External Users | 1 | help.salesforce.com/articleView… | ||
| Help | Report & Dashboard | Communities Report and Dashboard Considerations | 1 | help.salesforce.com/articleView… | ||
| Help | Community Role | Set the Default Number of Community Roles | 1 | help.salesforce.com/articleView… | ||
| Help | Survey | Add a Survey to Any Record | 1 | help.salesforce.com/articleView… | ||
| ProProfs | Mock(82) | SFDC Community Cloud Consultant - Part 1 | 0 | www.proprofs.com/quiz-school… | ||
| ProProfs | Mock | SFDC Community Cloud Consultant - Part 2 | 0 | www.proprofs.com/quiz-school… | ||
| Quizlet | Mock | Salesforce - Community Cloud Consultant Exam 2 | 0 | quizlet.com/482191869/s… | ||
| Quizlet | Mock | CC - Jun2020 - 2 | 0 | quizlet.com/514282892/c… | ||
| Quizlet | Mock | Salesforce Community Cloud Winter 2020 | 1 | quizlet.com/517338523/s… | ||
| Quizlet | Mock | Joel Boland just passed his Community Cloud Consultant in Aug | 0 | quizlet.com/jdboland82 | ||
| Quizlet | Mock | Community Cloud Proprof | 1 | quizlet.com/518952317/c… | ||
| Quizlet | Mock | Community Cloud Proprof 75 | 1 | quizlet.com/519188397/c… | ||
| Quizlet | Mock | Focus on Force Practice Exam 1 | 1 | quizlet.com/519323239/f… | ||
| Quizlet | Mock | Focus on Force Practice Exam 2 | 1 | quizlet.com/519359501/f… | ||
| Quizlet | Mock | Focus on Force Exam 3 | 1 | quizlet.com/519717657/f… | ||
| CheggPrep | Mock(Recommand) | Community Cloud specialist Certification | 1 | [Community Cloud specialist Certification Flashcards | Chegg.com](www.chegg.com/flashcards/… "Community Cloud specialist Certification Flashcards | Chegg.com") |
User License Type Matrix
| Ext User Type | Best Used For | Roles / Sharing | Camp / Lead / Opp | Tasks | Events / Calendar | Reports | Dashboards | Files | Add Storage | User Limit |
|---|---|---|---|---|---|---|---|---|---|---|
| Customer Community | B2C, Objects(Case, Knowledge), can be used with PA, High Volume Customer Portal | × | × | √(RO) | √(RO) | × | × | × | - | 10m |
| Customer Community Plus | B2C, Objects(Report, Dashboard), Advanced Sharing, can be used with PA | √ | × | √(Full Access) | √ | √ | √(RO) | √(Full Access) | 2MB | 2m(require roles - performance consideration) |
| Partner Community | B2B, Objects(Campaign, Lead, Opp) | √ | √ | √(Full Access) | √ | √ | √ | √(Full Access) | 5MB | 2m(require roles - performance consideration) |
| External Apps | Limited access to CRM objects, can be used with PA, High Volume Customer Portal | × | × | √(RO) | - | × | × | × | 10MB | 10m |
| Channel Account | B2B | √ | √ | √(Full Access) | √ | √ | √ | √(Full Access) | 5MB | 2m |
结语
我们都想通过考试的方式来拓宽知识面，可是并不是每个项目都有机会让我们实践学到的所有内容，终有一天那些不常用的知识会被遗忘，因此用自己能理解的方式或语言建立一套在需要时快速重拾知识片段的方法很关键。这也是我一直在探索的一个主题，希望我目前的探索能对当前的你能产生共情，一起降低知识的遗忘成本！
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使用PPT记录学习关键点：
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使用QQ管理Mock错题集：让每一个难题都能溯源，抵御一切不同的声音（答案），终得心安！
