文章目录
- SAP Cloud for Customer 架构
- SAP Cloud for Customer 部署的三种方式
- SAP Cloud for Customer和 SAP ERP 开箱即用的集成场景
- SAP Cloud for Customer和 SAP CRM 开箱即用的集成场景
- SAP Cloud for Customer的实现
- SAP Cloud for Customer的扩展方式
- SAP C4C Cloud Application Studio 功能一览
- 使用C4C Cloud Application Studio 进行二次开发的两种交付方式
- 工具
SAP Cloud for Customer 架构
C4C是Software-as-a-service：SaaS, 而 SAP Cloud Platform， 现在改名叫SAP Business Technology Platform，是Platform-as-a-service：PaaS
public cloud vs private cloud
SAP Cloud for Customer 部署的三种方式
客户购买SAP Cloud for Customer，单独使用的场景不多，一般都会和SAP其他产品或者客户拥有的第三方系统做集成。
SAP Cloud for Customer和 SAP ERP 开箱即用的集成场景
- Real-time integration of master data (accounts, prospects, contacts, products, including option to block prospects back to ERP).
- Real-time integration of transactional data (opportunity real-time pricing, quote and sales order requests, quote to sales order request)
- PDF display of ERP sales documents in C4C opportunity and quote. PDFs are generated on-the-fly.
- Recent orders update
- Real-time integration of work ticket to billing request
- Additional real-time master data integration for currency conversion rates, account hierarchy, sales org hierarchy etc.
- Pricing: Real-time call to ERP SD pricing supporting the full pricing flexibility of ERP SD.
SAP Cloud for Customer和 SAP CRM 开箱即用的集成场景
- Real-time integration of master data (accounts, prospects, competitors, contacts, account hierarchy, territory assignment, products, employees, social media profiles)
- Real-time integration of transactional data (campaign header, leads, opportunities, activities, service requests)
- Integration of attachments bi-directional for opportunities, attachments for leads from CRM to Cloud
- Integration of marketing attribute definitions (CRM -> C4C) and marketing attributes assignments to customers
- Real-time call to from C4C quote to CRM pricing supporting the full pricing flexibility of CRM pricing
SAP Cloud for Customer的实现
- 前台：SAP UI5
- SAP UI5 没有对partners开放。Partners使用UI Designer. 一个基于Custom BO自动创建UI的例子
- BO测试工具
- 后台：ABAP(cloud) - AXP
- 前后台交互
SAP Cloud for Customer的扩展方式
in-app extension
side-by-side extensions
- SAP OData编程指南
- SAP OData dev guideline
- webservice, 一个例子：在SAP C4C里使用Restful服务消费SAP S/4HANA的标准功能
SAML2 IDP 实现SSO
和第三方系统的集成
SAP C4C Cloud Application Studio 功能一览
使用C4C Cloud Application Studio 进行二次开发的两种交付方式
- Customer-specific solutions
- 100% customer-specific
- All development artifacts reside in the customer landscape (own namespace) - 直接在客户系统上做开发
- Intellectual property typically belongs to the customer - 知识产权属于客户
- Solution templates
- Solution can be “prepared” as solution template. Development is done in the partner namespace - 在partner tenant上做开发
- IP belongs to the partner - 知识产权属于partners
- The remaining x% of the scope can be developed as customer-spec. solution - 可以采取混合模式，即小部分scope的功能，仍然采取customer specific的方式开发。