Serai——汇丰银行独资子公司（招聘）

We have office in HK, SH(Lu Jia Zui),Xiamen,Chongqing,Chengdu，Wuhan,etc. 

Else we have:

Casual work environment, high tea, kinds of TB, and rich benefits etc;

 Open roles： 

* Frontend Engineer

* Backend Engineer

* DevOps Engineer

* Onboarding Support 

*  L2/L3 Customer Support

Job Description:

1、Frontend Engineer: 

• Responsible for architecture design and implementation of the front-end technology solutions; 
• Write high quality code, according to the department requirements, design the front page code; 
• Maintain website front page load performance and the execution performance and optimize the specification of front-end code; 
• Solve the compatibility problems between different browsers and different versions;
• Develop business system within key sectors for accounting and payroll outsourcing services Be an ambassador for our team’s shift to become a paperless office;
• Be an active member of our innovation team;
• College degree or above, major in computer or IT engineer. At least two years experiences using in programming; 
• Familiar with programming language VUE、AngularJS、JavaScript and other major web programming technology;
• Good design knowledge, proficient in the page layout, style, adjustment and data visualization;
• Fluent in written and oral English; 
• Eager to build on existing skills and develop management and leadership skills for a successful career; 
• Proactive attitude with the ability to implement solutions to problems; 
• Able to work under pressure and to tight deadline; 

2、Backend Engineer

• Skill Preferred：
• Node.JS and ES6 (or above);
• Relational databases such as PostgreSQL, MySQL and Oracle;
• NoSQL database such as MongoDB;
• RESTful API or GraphQL;
• JavaScript test framework such as AVA or Mocha and familiar with Microservices and container technologies;
• Software applications building including appropriate coding standards, unit tests, integration tests and deployment scripts;
• Defining software architectures, collaborates with other team members and managers to explore existing systems, determines areas of complexity, potential risks to successful implementation, and the applications capabilities;
• Translates designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance; 
• Communicates continually with the client and project teams and present progress of the development effort;
• A Node JS Developer Will:
• Develop applications in back-end technologies, and deliver functional and quality applications on time;
• Assist PM to delivery projects within planned budget and required quality level and prepare staffing plan & allotment of resources;
• Maintain, improve and optimize applications and provide consulting and guidance on back-end issues;
• Owns success and take responsibility for successful delivery of the solutions, and contributes to continual improvement by suggesting improvements to user interface, software architecture or new technologies;
• +2 years of experiences with software development life cycle environment using JAVA or .NET, with at least 1 year working experience in Javascript development;
• Bachelor degree in computer science, software engineer or related area (Equivalent work experience will be considered;

3、DevOps Engineer 

• Responsible for multitasking and dealing with multiple urgent situations at a time;
• DevOps Engineers must be extremely flexible;
• Learning about and gathering new technologies and related tools to introduce to the company in order to grow the agile development environment;
• Providing direct server support during various operations such as deployment and general production;
• Collaborating with developers to make sure new environments meet requirements and conform to best practices;
• Creating custom codes such as JavaScript, Java, and Python code that are secure in order to defend against cyber security issues;
• Designing, implementing and testing agreed-upon cloud infrastructures;
• Automating deployment of Linux applications, system configurations and security settings;
• Prioritizing requests from operations, development and product teams fairly while demonstrating a sense of empathy;
• Wide knowledge in operating system administration, programing languages, cloud platform deployment and networking protocols;
• Hands on experience in networking security, databases and cloud systems such as firewall ACL, PostgreSQL, plus if have GCP or AliCloud certification;

4、Onboarding Support 

• Work directly with the business users to guide platform using and develop innovative solutions.

• Relevant work experience in Platform and related operation/consulting/support/development job.
• Provide Onboarding support along with business users’ requirements.
• Design and execute onboarding process.
• Document solutions to known issues and consulting questions to be posted to both internal and external knowledge bases.
• Collaborate with other employees, sharing knowledge and process‐improvement suggestions.
• JavaScript and good knowledge of Saas are preferred.
• Ability to manage multiple priorities and responsibilities.
• Ability to communicate with business users and IT Teams in Asia, US and Europe.
• Excellent verbal/written communication in both Chinese & English.
• Bachelor’s degree in computer science or an engineering discipline, or equivalent work experience.
• Excellent interpersonal skills with the ability and willingness to participate in, and contribute to a team environment.
• Self-motivated, self-starter.

 5、L2/L3 Customer Support 

• Support delivery, working with customers to resolve, complex technical customer issues on the Platform;
• Support workflow adjustments for platform Identity components;
• Triage the tickets and act as a liaison between our business users and Engineering teams;
• Provide timely and ongoing regular updates and solutions to customers according to our Service Level Agreements (SLA);
• Liaise with development and field teams to identify application errors and missing product functionalities for future releases;
• Identifying required tools, cloud access, processes or capabilities for support to assess issues;
• Need to closely collaborate with engineering, operations and other engineers;
• Deliver remote proactive service and provide solutions of mission critical issues;
• Drive the communication with the customer to deliver desired solutions in response to customers’ concerns;
• Collaborate with cross-group peers both proactively and reactively;
• Use appropriate documentation and utilization and / or labor tracking methods to account for time;
• Manage and prioritize your workload while keeping team members and management appropriately informed;
• 3-year work experience in IT field. Good knowledge of Saas is a plus;
• Bachelor’s degree in Computer Science, Electronic Engineering or equivalent experience;
• Proficiency in English is a must (Oral and written) and ability to communicate clearly and concisely;
• A minimum of 3-year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment;
• Sufficient technical skills on data center operation, server, network, virtualization
• platform support;
• Ability to apply IT service knowledge to achieve successful outcomes in cross-functional projects and activities;
• General knowledge of the information technology industry, IT tools, standards;
• operations and advanced knowledge with infrastructure services;
• Strong team player to learn and adapt quickly;
• Enjoy and derive satisfaction from direct interfacing with customers;

If you’re interested in being part of our team, please send your CV to doreen.zhu@seraitrade.com letting us know why you want to be a part of Serai. 

Linkedin：https://www.linkedin.com/company/seraitrade/  

Company web：https://www.seraitrade.com/