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Appstore问题或咨询,请公众号留言,不免费,不闲聊。「iOS研究院」
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序言
最近,有一个被拒绝条款来咨询比较多,特此记录一下。同时,也给其他iOSer同行,简单的提个醒。最早看到Guideline 1.5 - SafetyIssue Description
的标题,以为是App Store引入了什么新的安全机制。结果并不是什么新的条款,而是因为有些App在原数据填写时的地址,年久失修又或检查疏漏
,所引起的小问题。
苹果原文,如下:
Hello,
Thank you for your resubmission. Upon further review, we identified additional issues that need your attention. See below for more information.
If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know.
Review Environment
Submission ID: 4701fffc-48e9-4905-94a4-6e612dd97070
Review date: January 07, 2025
Version reviewed: 1.0.0
Guideline 1.5 - SafetyIssue Description
The Support URL provided in App Store Connect, https://news.xxxx.com/z/xxxx/xxxx/10072024/140546028.shtml, does not direct to a website with information users can use to ask questions and request support.
Next Steps
Update the specified Support URL to direct users to a webpage with support information.
Resources
Learn about Support URLs and other platform version information on App Store Connect Help.
解决方案
首先需要确保技术支持的网址可以正常,同时也需要确保内容满足not direct to a website with information users can use to ask questions and request support.
[翻译:不直接向网站提供信息,用户可以用它来提问和请求支持。]
简单来说,需要在技术支持给用户提供一个可以反馈的方式,也就是必须包含一个联系方式。可以是邮箱、可以是400客服号。示例范文如下:
xxxx-xxxxx
xxxx APP 是一款专注于xxxxxxx工具。
这是App介绍...(省略N个字)
- 客服邮箱:xxxxx@163.com
- 客服时间:上午09:00~下午18:00
遵守规则,方得长治久安
,最后祝大家大吉大利,今晚过审!